Terms of service
INFORMATION ABOUT US
This website, www.tangleangel.com, is operated by Tangle Angel Limited, Registered in England, Company No: 7845390. Registered Office: Suite 1, 1st Floor, 1 Duchess Street, London W1W 6AN. Our VAT number is 133679986.
(1) Introduction
These terms and conditions govern your use of (‘the website’) and the purchase of products by you through this Site; by using the Website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use the Website.
(2) Intellectual property rights
The content of the Website is protected by copyright, trademarks, and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.
(3) Licence to use website
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.
You must not:
(a) republish material from the Website (including republication on another website)
(b) sell, rent or otherwise sub-license material on the Website;
(c) reproduce, duplicate, copy or otherwise exploit material on the Website for a commercial purpose;
(d) edit or otherwise modify any material on the Website; or
(e) redistribute material from the Website except for content specifically and expressly made available for redistribution (such as our newsletter).
Where content is specifically made available for redistribution, it may only be redistributed within your business.
(4) Limitations of liability
We try and offer you the best service we can. But we cannot promise that all our products and services will meet your requirements and we cannot guarantee that they will be fault free. If you find a fault, please let us know. The Website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material on The Website we will try to correct them as soon as we can.
In particular, we disclaim all liabilities in connection with the following:
incompatibility of the Website with any of your equipment, software or telecommunications links;
technical problems including errors or interruptions of the Website;
unsuitability, unreliability or inaccuracy of the Website;
inadequacy of the Website to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (included but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss or privacy or loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to The Website.
Nothing in these Terms and Conditions excludes liability for death or personal injury caused by our negligence or fraud.
(5) Restricted access
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password.
We may disable your user ID and password at our sole discretion or if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.
(6) Reviews, comments, communications & other content
You must not use the Website, nor authorise any third party to use nor post any information onto the Website that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the website.
You must not use the Website, nor authorise any third party to use nor post any information onto the Website that is unlawful, illegal, fraudulent, harmful, or is connected with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use the Website, nor authorise any third party to use nor post any information onto the Website for any purposes related to marketing without this company’s express written consent.
You must not use the Website, nor authorise any third party to use nor post any information onto the Website that could be used to copy, publish or send mass mailings or spam.
You must not use the Website, nor authorise any third party to use nor post any information onto the Website that is intended to copy, publish or send material (or in fact does any of the said actions) which is illegal or unlawful, or any material which could give rise to legal action under English and other applicable law. All material you copy, publish or send to or via the Website must not be defamatory, obscene, indecent, hateful, discriminatory or inflammatory; all such material must not infringe any person’s intellectual property rights or rights of confidence, impinge upon any person’s privacy, or constitute incitement to commit a crime; further, all material copied, published sent to or via the Website must not be misleading, deceptive, sexually explicit, threatening, abusive, harassing or menacing.
This company reserves the right to edit or remove any material posted upon the Website without any reference or permission from you.
This company may take such action against you or any third party as we deem appropriate to deal with any posting of any unsuitable material, including (but not limited to) suspending or cancelling your account, restricting your access to our website, or commencing legal proceedings against you.
In respect of all material that you post on our website, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, and in particular, to reproduce, adapt, publish, translate and distribute such material in any media, together with the right to sub-licence such rights.
(7) Terms of Sale
By Placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
We clearly show you the price you have to pay for our products. All Prices are inclusive of VAT. Delivery costs will be charged in addition. If, by mistake, we have under-priced a product, we will not have to deliver that product to you at the stated price, provided that we tell you before we post the product. You can then decide if you still want the product. All prices advertised are subject to change.
Dispatch times may vary according to availability and are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.
When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order. This email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you.
Discount codes may be offered to account holders from time to time. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. The conditions of use relating to any discount code will be specified at the time of issue.
(8) Cancellation & Return
If you change your mind after placing an order, you can cancel it at any time before we dispatch it. Our stock team pick, pack, and ship orders very quickly so it is not always possible to cancel orders once they have been placed. Please see the Contact Us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.
Returning Unused Products
Our returns policy covers items purchased through tangleangel.com only.
If you have changed your mind about a product after you have received it, you can return it to us for a refund within 14 days. Items must be returned in resalable condition, in their original packaging and with any security seals still intact.
Please email us at sales@tangleangel.com to advise us of the return before sending.
We highly recommend that you use a registered and insured delivery service as we do not accept any responsibility for lost or damaged returns. This type of service will also allow you to track your package and ensure its safe return as we cannot issue a refund for lost or damaged items.
Regrettably we are unable to cover the postage costs of returns.
Returns Address:
Tangle Angel
82 Duke of York Square
Sloane Square
London
SW3 4LY
Post the parcel at your local Post Office and make sure you keep the receipt and ‘proof of postage’ until you’ve received your refund.
Refunds can take up to 10 working days to process. Although we are unable to notify you when the parcel reaches our warehouse, we will send you an email confirmation as soon as your refund has been processed.
If you need assistance with your refund or return please email sales@tangleangel.com
Product Exchanges
Unfortunately, we are unable to exchange items.
(9) Complaints
We aim to deal with any complaints in a fair and efficient way. Please let us know if you have any complaints or comments by emailing us at info@tangleangel.com.
(10) Variation
We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version. Tangleangel.com shall have the right in its absolute discretion at any time and without notice to amend, remove, or vary the Services and/or any page of this Website.
(11) Entire agreement
These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.
(12) Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.
(13) Our contact details
You can contact us by email to info@tangleangel.com, or call us on +44 (0)845 4591182.
(14) Pink October Promotion 2023
20% of the net revenue from sales of qualifying products will be donated to HDFT Sir Robert Ogden Macmillan Centre